Help & Support
Yatra is Nepal's shared auto-rickshaw app. Most questions about booking, fares, and safety are answered below — if you need us, reach out directly and we'll get back to you.
Contact us
In an emergency, always call Nepal Police 100 first, then use the in-app SOS button so we can assist.
Common questions
Booking a ride
Open Yatra, set your pickup and drop, choose how many seats you need, and send your request. Nearby auto drivers see it instantly and can accept. You'll see your driver's name, vehicle and live location as they arrive.
Fares & payment
You'll always see the fare before you confirm. When you book more than one seat, the fare scales with the number of seats — you are never charged for someone else's share. Yatra is cash-only for now: you pay your driver directly at the end of the ride. If a coupon is active on your account, the discount is shown on your fare automatically.
Account & login
Sign in with your mobile number and a one-time code. You stay signed in on your device until you log out or uninstall the app — no need to re-verify every time. Lost access to your number? Email us and we'll verify your identity and help you recover your account.
Drivers & safety
Every driver completes identity and document verification (KYC) before they can accept rides. You can share your live trip with a friend or family member, call your driver in-app without revealing your number, and use the SOS button at any time.
Reporting a problem with a ride
Go to Profile → Report a problem, pick the category (ride, payment, driver, suggestion) and tell us what happened. Our team reviews every report, and you'll be notified in the app when we respond or resolve your issue.
Fare disputes
Because Yatra is cash-only, money never leaves an account on its own. If you believe you were asked for more than the fare shown in the app, report it in-app (Profile → Report a problem) or email support@yatraride.com with your ride details. We review the trip and follow up with you and the driver.
Response times
- Safety / emergency reports: prioritised, reviewed as soon as received.
- Payment & ride issues: within 24 hours.
- General questions & suggestions: within 2 business days.